Prepayments
In the case of doctors home/hotel visits, teleconsultations and prescriptions, and in situations when our clinics are closed, and we need to send a doctor to open it specially for you, we send by email, a pre-payment link from the Paygold Redsys secure server platform to the person who asks for the service.
Why is that?
We have many partner doctors and clinics, and when the patient requests a service, it is activated, and we have to pay for it.
If the teleconsultation or prescription has already been issued, or the doctor has already left for a home visit or to open a clinic that is closed at that moment, their time has already been used, and we must pay for it.
If the patient regrets the requested service, does not show up later, or once the prescription is issued, stops responding to us, wants to change it, or refuses to pay for it, our service and the doctor’s time have already been used. Without prepayment, we would lose a lot of money, as unfortunately, on these days, many people abuse or joke with any type of service, including medical assistance.
Demanding medical services is a serious matter, as you could be depriving another patient of the medical care they need. Unfortunately, the European polices response to complaints is very slow and can take days. Therefore, we cannot trust their actions.
The only way to ensure proper use of services is through non-refundable prepayment in case of regret.
Prepayments
Prepayments