Payments

Payments:

How does it work

When a home visit is made, or in the case of telematic consultations, we use the Paygold system for payments, where you can pay with your credit/debit card in a secure way.

In these cases, a payment link will be sent to your email from the Redsys secure server platform.

You just need to follow some simple steps there, as in any internet payment case is done.

Doctor Home Visits in Europe

Sometimes some credit cards/ banks need a confirmation by SMS, so it’s important that the patient knows how his/her card works with his bank, his PIN number, and have a connection to a phone network.

When the payment has been succesfully made, a message like this will appear in your screen:

IMPORTANT NOTICE: If this message doesn’t appear in your screen, it means that the payment has not been finished.

This is the only remote payment way we accept (we don’t use Paypal or bank transfers).

Whenever the patient asks for an invoice for the provided services, so as to claim it back from his/her insurance, we send it by e-mail in the next 24-48 hours.

Find more information on prepayments in home-visits, teleconsultations and prescriptions, and in situations when our clinics are closed and we need to send a doctor to open it specially for you on this link: Prepayments

Find more information on booking fees for appointments on this link: booking fees.